In this Forbes article, are seven tips that can help midsize business, particularly those in the e-commerce space, elevate their customer experiences and advance their customer service teams.
The tips that are discussed are:
1. Know your value proposition.
2. Clearly define what great customer experience means.
3. Be comfortable with what it means for your company.
4. Set a basic principle to guide your customer service team.
5. Set goals based on your unique vision and customer service principles.
6. Support and advocate for your employees.
7. Build connections between your team and your customers.